With the coronavirus (COVID-19) situation changing rapidly, we want to assure you that we are taking appropriate steps to help mitigate the impact. Our primary concern revolves around the health, safety and security of our customers and our personnel and we continue to actively monitor and manage the business accordingly. We are working closely with colleagues in Alpha Bank Group with a coordinated approach and are following our government guidelines and advice as a matter of course.
With regard to maintaining our services we are operating normally with some ABL colleagues present in the office and some colleagues working remotely through our standard secure connections. Please note that:
• we are contactable through our usual telephone numbers and e-mail
• we are able to process your banking transactions and investment instructions as normal
• with regard to execution of investment instructions and foreign exchange we can take orders up until 4.30pm UK Time
Please avoid the use of facsimile; please use e-mail to ensure that your instructions are processed by us in a prompt and efficient manner. Kindly note that we will not be able to receive any clients at our offices for meetings but request that you contact us by phone or e-mail.
Please be alert, fraudsters may try to take advantage of the current situation, stay vigilant and feel free to contact us should you receive any suspicious correspondence.
On behalf of all ABL colleagues, thank you and best wishes.
Lindsay Mackay Joe Neophitou
CEO General Manager