Identification Requirements

for personal customers

Alpha Bank London is, in common with all UK Banks, required by anti-money laundering regulations to establish the identity of customers, both at the time of opening new accounts and periodically thereafter.

This guide sets out the identification requirements for personal customers. Alpha Bank only opens accounts for personal customers who are UK, EEA or Swiss Nationals.

If you are a UK, EEA or Swiss National then, as a minimum we will require ONE item of proof of identity for each applicant and ONE document to verify the residential address of each applicant:

Proof of identify:

A valid passport/EU national ID card or UK driving licence, These will need to be certified, and will need to show your photo and signature clearly. Alternatively we will accept the following forms of photographic identity:

  • Valid UK/EEA/Swiss Passport
  • Valid UK Provisional Photocard Driving Licence
  • Valid EU member state National ID Photocard

Valid Passport/EU national ID Card means in date, undamaged and machine readable.

Residential address verification:

Your proof of address documents must include your current address and a unique reference number to confirm your relationship with this provider. This unique reference number could be, for example, the DVLA number on your driving license or the account number on your utility or phone bill. We can only accept original documents, not photocopies or internet print-outs of bank statements and utility bills.

  • Current UK Full photocard driving licence
  • Current UK Provisional photocard driving licence
  • Current old-style UK driving licence (no photo)
  • Council Tax bill (valid for the current financial year)
  • Bank, Building Society, Credit Union statement, dated within the last 3 months
  • Credit card statement, dated within the last 3 months
  • Mortgage statement from a recognised lender, dated within the last 12 months
  • Utility bill – gas, electricity or water, dated within the last 3 months
  • Telephone bill, dated within the last 3 months. 

PO Box addresses, mobile phone bills and printed online banking statements are not acceptable address identification documents.

Certification of documents
Your proof of identity and residential address verification documents must:

  • Be certified by a Solicitor, Bank Official, Notary of Professional Body
  • Be certified by an individual, who is independent from the applicant, and who must print his or her name clearly in legible handwriting and indicate their capacity. The certifier should certify that “having seen the individual and the identification document at the same time I certify that this is a true copy and that the photograph is a reasonable likeness”
  • The certifier should append their stamp of office, date and sign the documents
  • All documents must be in English or a certified translation be provided

Please note that existing customers seeking to open an additional account may still be asked to provide fresh proof of identity and residential address verification documents.

  • Contact

  • Phone service

    • +44 (0) 207 332 6767
  • Opening hours

    • 9.00am to 5.00pm
      Monday to Friday

      All calls may be recorded for monitoring and training purposes.

Alpha Bank London Limited. Registered office: 85 King William Street, London EC4N 7BL. Registered in England and Wales No.185070. Alpha Bank London Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 135327. Authorisation can be checked on the Financial Services Register at: