Deceased clients

Dealing with a bereavement is difficult and we are here to help support you. We hope that you will find this guide useful.

The first step will be to notify the Bank. This can be done by contacting us by Phone on + 44 207 332 6767 or emailing us at info@Alpha-Bank.co.uk

Once you have notified the Bank we will need to see various documents. The nature of those documents will depend on whether the deceased client was a resident of the UK, Greece or Cyprus. The table below sets out the respective requirements:

United Kingdom

  • Death certificate.
  • Grant of Probate or Grant of Letters of Administration from a Court in the United Kingdom (please refer to the Probate section below).
  • Proof of identity of the person dealing with the Estate, including Executors, Administrators and Beneficiaries.

Greece

  • Death certificate.
  • Grant of Probate or Grant of Letters of Administration from a Court in the United Kingdom (please refer to the Probate section below).
  • Proof of identity of any person involved in dealing with the Estate, including Executors, Administrators and Beneficiaries.

If there is no valid, published Will:

  • A certificate from the Greek Courts confirming that there is no published Will, if this is the case.
  • Certificate of Closest Relatives.
  • Official evidence that beneficiaries are the closest, existing relations to have statutory rights on the Estate (normally issued by the Mayor of the town or the Head of the local community

If there is a valid Will:

  • Certificate that it is the only valid Will known. This should be issued by the First Instance Court of both the area of residence of the deceased and the Central First Instance Court in Athens

Note: In all cases, documents must not be dated more than one month before the date they are presented to the Bank. 

Cyprus

  • Death certificate.
  • Certificate of Heirs issued by the Cyprus Courts (where the value of the deceased’s estate does not exceed €17,056). This should be signed by all heirs.
  • Appointment of an Administrator(s) by the issue by the Cyprus Courts of Letters of Administration (where the amount exceeds €17,056).
  • A request for information, signed by all of the Administrators.
  • Grant of Probate or Grant of Letters of Administration from a Court in the United Kingdom (please refer to the Probate section below).

In every case, we need to see the death certificate.  It should be an original copy, issued to you by the Registrar, or a certified copy of the original certificate. Please refer to the section on Certification Standards below.

What happens will also be dependent upon the nature of the deceased clients accounts. As a general rule you may expect the following:

Sole accounts – Upon notification of death, the sole account(s) of the deceased will automatically be frozen, so no further payments will be debited from the account. All direct debits and standing orders will be cancelled.

Joint accounts – We will amend the joint account to become solely in the survivor’s name only. Please note that direct debits and standing orders will continue unless the surviving party instructs us otherwise.

Power of Attorney/Third Party mandates – Upon notification of the death, the Power of Attorney or Third Party mandate becomes void and the attorney is removed from the account(s) of the deceased.

Certification Standards
Documents should be colour photocopies and can be certified by an EU bank, an EU solicitor, an EU accountant, or a UK Post Office.

Certified copies must be stamped to indicate they are ‘true copies of the original’. The certification must also include:

  • The name and address of the certifying firm/organisation,
  • The full name and signature of the certifying officer, and
  • The date of certification.

Probate
Probate is a document which says who can deal with the deceased’s money property and possessions, also known as the Estate.

The person who applies for Probate is called the Personal Representative, but may also be known as:

  • The Executor, if there is a Will; or
  • The Administrator, if there is no Will

Probate may also be known as a Grant of Probate, where there is a will, or a Grant of Letters of Administration, where there is no Will.

If the Estate is below £25K in total
We may be willing to release the funds held in the account(s) of the deceased, to the Personal Representative(s) of the deceased without needing sight of Grant of Probate or Grant of Letters of Administration. To release the funds and close the account(s), A Bereavement Indemnity form will need to be completed and signed by the Personal Representative(s).

This is totally at the discretion of the Bank, and will be subject to satisfactory receipt of the requisite supporting documentation set out in the tables above.

The Bereavement Indemnity Form is a legally binding agreement signed by the Personal Representative(s) agreeing to indemnify Alpha Bank London Ltd from and against all actions, costs, damages, claims and demands made against us by any person, for having permitted the withdrawal of the funds in the deceased clients account(s).

Payments from the Estate
Certain payments can be made from the deceased clients account(s) such as:

  • Funeral expenses (part or full payment of the funeral invoice) we require the original funeral invoice to make payment direct to the funeral directors.
  • Claiming back funeral expenses (already paid by the Personal Representative(s) we will require receipt of payment for funeral, original funeral invoice and a completed and signed Funeral Expenses Indemnity form.
  • Inheritance Tax

Usually the ‘Executor(s)’ of the Will or the ‘Administrator(s)’ of the Estate pays Inheritance Tax using funds from the Estate.

Funds can be taken from the sole account of the deceased to pay directly to HMRC. Further details of this can be found on the UK Government website.

What happens next?

Sole accounts
Upon notification of death, the sole account(s) of the deceased will automatically be frozen, so no further payments will be debited from the account. All direct debits and standing orders will be cancelled.

Joint accounts
We will amend the joint account to become solely in the survivor’s name only.
Please note that direct debits and standing orders will continue unless the surviving party instructs us otherwise.

Power of Attorney/Third Party
Upon notification of the death, the Power of Attorney or Third Party mandate becomes void and the attorney is removed from the account(s) of the deceased.


  • Contact

  • Phone service

    • +44 (0) 207 332 6767
  • Opening hours

    • 9.00am to 5.00pm
      Monday to Friday

      All calls may be recorded for monitoring and training purposes.

Alpha Bank London Limited. Registered office: 85 King William Street, London EC4N 7BL. Registered in England and Wales No.185070. Alpha Bank London Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 135327. Authorisation can be checked on the Financial Services Register at: www.fca.org.uk